Common questions, answered straight.
If yours isn’t here, get in touch and we’ll answer it directly.
Getting started
How much does an installation cost?
It depends entirely on your roof, household usage and what you’re installing, which is exactly what a site survey establishes. We don’t quote off a standard package, so the fastest way to a real number is a free survey.
How long does the whole process take, enquiry to install?
Typically a few weeks from enquiry to install date, depending on survey and scheduling. We’ll give you a realistic timeline once your survey is booked.
Are you MCS certified?
Yes, every installation is MCS-certified and TrustMark-registered, which matters for financing eligibility and export tariff schemes.
Panels and storage
Will solar work on a listed building?
Sometimes, but it needs planning permission that wouldn’t otherwise be required, and the local conservation officer has the final say. We flag this at enquiry stage if your address looks like it may be affected.
Does my property being inside the Surrey Hills National Landscape change anything?
It can. Properties within the boundary sometimes need planning permission for work that would otherwise be permitted development. We check this at enquiry stage before booking a survey.
Can I add a battery later instead of now?
Yes. Most modern hybrid inverters are installed with future battery storage in mind, so adding one later is usually straightforward. We’ll size the inverter accordingly if that’s your plan.
What maintenance do panels need?
Very little. An occasional check for moss or debris is generally enough, and manufacturer warranties typically run 25 years or more on performance.
Home charging
Do I need solar panels to get an EV charger?
No, the two are independent. A charger can be fitted on its own, though a solar-aware charger does let you prioritise your own generation if you already have panels.
Can I charge without off-street parking?
A wall-mounted home charger needs a driveway or private space within cable reach. Without that, a public or workplace charger is usually the more practical option.
